Order Information
Our order form is hosted on a secure site
where your private information is encrypted to keep it private. We take your
privacy very seriously.
We do not have a minimum order amount but
please note our minimum shipping charge is $6.95. If a order
is place with shipping below minimum an additional invoice will be sent for
difference. Alaska,
Hawaii and International orders will be invoiced for additional shipping
charges.
International Orders
We ship to most countries in the world.
(There is a minimum international shipping charge of $12.50 per order.) All
international orders must email for shipping costs.A
invoice will be sent for additional shipping charges.
Shipping costs on site are for continental U.S. shipments only.
To Place An Order
All orders must be paid in U.S. funds. All prices
subject to change without notice.
Orders by New York state residents will have 8.625
% sales
tax added.
For orders within the U.S., we accept the
above credit cards and money orders. For international orders, we accept the
above credit cards and bank drafts or money orders in U.S. funds. International
orders may be held for payment method to clear.
To Submit Your Order
Electronically
Simply use the "Add to Shopping Cart" button
to add items. When you are ready to check out, click on the "Check Out" button.
To Submit Your Order By Fax
You may also fax your credit card order by
printing out and filling in the
order form
and faxing it to (631) 744-3791. Use the web site to gather the item name and
information for each item. When the item comes in more than one color/size,
etc., be sure to note the item # for the color/size, etc. that you are wishing
to purchase (not the product's main item #). To determine the shipping costs,
add the items you would like to purchase to the shopping cart, begin the
checkout process by filling in the required fields then
click Continue. This area of
the checkout process will tell you the shipping costs. If you will be faxing the
order, do not finish the checkout process (do not fill in the credit card info
and click Checkout). Add the shipping charges to the
order form.
Fax the completed
order form
to (631) 744-3791
To Submit Your Order By
Postal Mail
If you prefer to order by mail or want to pay
by money order, print out and fill in the
order form
and mail the completed form with your money order payable to Tilda’s Bake Shop.
Use the web site to gather the item information for each item. When the item
comes in more than one color/size, etc., be sure to note the item # for the
color/size, etc. that you are wishing to purchase (not the product's main item
#). To determine the shipping costs, add the items you would like to purchase to
the shopping cart, begin the checkout process by filling in the required fields
(be sure to use your real zip code so shipping charges can be figured
correctly), click continue. This area of the checkout process will tell you the
shipping costs. If you will be mailing the order, do not finish the checkout
process (do not fill in the credit card info and click Checkout). Add the
shipping charges to the
order form.
Mail the completed
order form
to:
Tilda’s Bake Shop
640 Route 25A
Rocky Point, NY 11778-8761
Questions
Please e-mail all product, service, or order
status questions to us at
sales@tildas.com
Order Cancellation
Please e-mail any cancellation request to
sales@tildas.com as soon as possible, keep in mind
we ship most orders in less than 24hrs.. Any cancellation
requests after 24 hours of submitting the order cannot be honored because the
order is too far into the fulfillment process.
Payment Methods
For orders within the U.S., we accept the
above credit cards through Paypal. For international orders, we accept the
above credit cards and bank drafts in U.S. funds.
Shipping Info
Shipping/Order Processing
Charges
Our minimum shipping/order processing charge
is $6.95 for Continental U.S. orders.
Alaska, Hawaii and International orders will be invoiced for additional shipping
charges. (This covers our
minimum labor, packaging, shipping, and overhead expenses to process each
order.) These domestic shipping charges are the minimum fee regardless of the shipping method
actually used (we reserve the right to ship by a best method). Shipping charges
for items you select will appear during the checkout process before finalizing
the sale. After reviewing the shipping charges, you may choose to discontinue
the checkout process or click "Checkout" to proceed with the order. If you will
be submitting your payment by fax or mail, see the instructions below on how to
figure the shipping charges and determine the product item #'s.
Please note that some items may not be able to ship to P.O.
Boxes.
Shipping Method
Because of the weight, value, shipping time,
etc. of a package, we reserve the right to choose the shipping method. UPS is our preferred carrier.
Ship-From Locations
Most orders are shipped from Rocky Point, NY
(zip 11778). Some products may be drop shipped from manufacturers.
Ship Notification
Customers whose orders are shipped UPS and
for which we have a valid e-mail address will be sent an e-mail when the package
ships. The e-mail will contain the UPS tracking number. You may use the link
included in the e-mail to go to UPS' web site to determine when the package
should arrive, etc. Orders that are shipped via the U.S. Post Office will not
have a tracking number so notification cannot be sent.
Shipping Times
Most items listed usually ship within 2-3
business days.We do not ship on Saturday, Sunday or Mondays. Orders recieved on the weekend will not ship until Tuesday. ( We are closed on Mondays) They will be shipped either by U.S. mail or United Parcel
Service, depending on weight of package and the destination. Please allow 1
week to receive your order for these items.
Pricing Policy
We strive to keep our prices low, however,
all posted prices are subject to change without notice.
Back Order Policy
We do not back order out-of-stock
merchandise.
Online Return Policy/Refund
Policy
Food items and seasonal items (used
predominately for a particular season or holiday
orders cannot be returned. Other items may be returned within 14 days of
shipment date, unused, and with original packaging in tact (there must be no
damage, writing, or shipping info on product packaging--if the product packaging
is a box, this box must be placed inside another box for return shipping so the
product remains suitable for resale). There is a 20% restocking fee. If the
order was direct shipped from one of our suppliers, you must contact customer
service at
sales@tildas.com for the return authorization number before returning a
direct-ship item. Shipping charges to return the merchandise to us must be
prepaid by you. Upon satisfactory return of the merchandise, your credit card
will be credited. Shipping charges (minimum of $6.95) will not be refunded. This
policy also applies to "refused" or "return to sender" returns.
Chocolate and icing products may melt during shipment in warm-weather months.
This does not affect the products quality or flavor.. (There are no refunds for
melted products.)
For items damaged in transit and shipped
either by UPS or insured mail, contact UPS or the post office to process a claim
for the damaged item (s). You will need the shipping
box available to give them the required shipping or insurance numbers. If the
package was shipped uninsured mail, please contact customer service at
sales@tildas.com.
In Store Return Policy/Refund Policy
Privacy Policy
We do not share or distribute our customers'
information with other parties for the purpose of advertising, marketing, etc.
We will only use your information for the completion of your order (this may
include providing your shipping information to a distributor who direct ships
merchandise for us). Your e-mail address will be added to our mailing list and
we may occasionally contact you regarding Tilda’s promotions.All
Credit card information is held exclusively by Paypal and is not disclosed to
shipper (Tilda's).
Fax
and Mail-in Order Form
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